Returns and refunds

Effective date: October 15, 2026

This policy applies to digital Zen Cart plugins purchased from PRO-Webs, Inc. through our Payhip store.

Digital files cannot be physically returned.

Because access to the software is provided after purchase, we do not offer refunds for change of mind, accidental purchases, or failure to review clearly stated compatibility requirements. Duplicate purchases are handled under the separate provision below.

Defective plugins

A refund is available only when a plugin is broken or defective in an environment that meets its stated requirements and PRO-Webs cannot provide either a usable solution or a patch or new release that resolves the documented defect within five business days after receiving a properly submitted, complete support ticket.

To qualify for review, submit your claim through our support desk within three calendar days of purchase:

https://prowebsinc.zohodesk.com/

The purchaser must provide documentation supporting the claim, including:

• The order number and plugin name and version.
• The Zen Cart and PHP versions in use.
• A description of the expected behavior and actual behavior.
• Steps needed to reproduce the problem.
• Relevant screenshots, error messages, or logs.

The five-business-day resolution period begins when we receive the complete ticket and supporting documentation needed to investigate the defect. Business days are Monday through Friday, excluding U.S. federal holidays.

You must reasonably cooperate with investigation and testing of a proposed solution. A refund is not available when a usable solution has been provided or a patch or new release resolving the defect has been made available within that period.

Problems caused by unsupported software versions, incorrect installation, modifications, hosting restrictions, or conflicts outside the plugin itself do not qualify as plugin defects under this policy.

Duplicate purchases

An unintended duplicate purchase of the same plugin will be refunded unless files have been downloaded from both orders. Include both order numbers when requesting a duplicate purchase refund.

Refund processing

Approved refunds are initiated by PRO-Webs within five business days of approval and issued through the original payment method. The time required for the refund to appear in your account varies depending on your bank or payment provider.

No physical return is required, and no return shipping or restocking fees apply.

Nothing in this policy limits rights that cannot be excluded under applicable law.

Contact information

PRO-Webs, Inc.

63 Merganser Way

Woodbine, GA 31569

Support: https://prowebsinc.zohodesk.com/

Website: https://pro-webs.net/

Phone: 330-871-4357