Plugin store terms and policies

Effective date: October 15, 2026

This store is operated by PRO-Webs, Inc. These terms apply to Zen Cart plugins purchased or downloaded through our Payhip store. Product pages describe the features, requirements, and services included with each plugin.

Digital products and delivery

Our plugins are digital downloads. No physical product will be shipped, and no shipping charges apply.

After successful payment, Payhip provides access to your files through a download page and sends a download link to the email address supplied during checkout. Free downloads, where offered, follow the process shown on their product pages.

If you cannot access your download, check your spam folder and contact our support desk with your product name and order details.

Prices and payment

Prices are displayed in the currency shown on the product page. Applicable taxes are calculated and displayed during checkout.

Payment is processed through Payhip and the payment provider selected at checkout. PRO-Webs does not receive or store your full payment card details.

Each purchase is a one-time payment unless the product page expressly states otherwise. Any recurring charges, renewal conditions, or additional required fees will be disclosed before purchase.

Compatibility and installation

Review the product description and compatibility requirements before purchasing. Plugins are intended for the Zen Cart and PHP versions identified on their product pages or in their documentation.

Compatibility with every template, hosting environment, customization, or third-party plugin is not guaranteed. Contact us before purchasing if you have questions about your store's requirements.

Installation is not included with your purchase. Installation services are available separately. Contact us for pricing and scheduling. Any separately purchased installation or customization work is subject to its own agreed scope and price.

Back up your website files and database before installing or updating a plugin. Test changes in a separate development environment whenever possible.

Software licenses

Each plugin is provided under the license included with its download. That license governs your rights to use, copy, modify, and redistribute the software.

These store terms do not replace or restrict rights granted by an applicable open source license. Third-party components remain subject to their respective licenses.

Download limits apply to access through our store. They do not limit your continued use of files already downloaded or other rights granted by the applicable software license.

Support

General support is included with your purchase. This covers questions about the plugin's documented features, requirements, and use, along with reporting suspected defects.

Premium support, installation, troubleshooting of your particular store environment, customization, and other development work can be contracted separately. Reporting a suspected plugin defect does not itself require a paid support contract.

Submit support requests through our support desk:

https://prowebsinc.zohodesk.com/

Include the plugin name and version, your Zen Cart and PHP versions, a clear description of the problem, and relevant error messages or screenshots. Do not send passwords or payment card information in an initial support request.

Downloads and updates

Each purchase permits a maximum of seven downloads through Payhip. Once all seven downloads have been used, another purchase is required for further downloads.

The download allowance applies to the purchase as a whole, including downloads of updated files made available through that purchase. An update does not reset the download count.

Keep a secure backup of your downloaded files.

Compatibility with future Zen Cart, PHP, template, or third-party software releases is not guaranteed. Review the release notes and compatibility information before installing an update.

Returns and refunds

Digital files cannot be physically returned.

Because access to the software is provided after purchase, we do not offer refunds for change of mind, accidental purchases, or failure to review clearly stated compatibility requirements. Duplicate purchases are handled under the separate provision below.

Defective plugins

A refund is available only when a plugin is broken or defective in an environment that meets its stated requirements and PRO-Webs cannot provide either a usable solution or a patch or new release that resolves the documented defect within five business days after receiving a properly submitted, complete support ticket.

To qualify for review, submit your claim through our support desk within three calendar days of purchase:

https://prowebsinc.zohodesk.com/

The purchaser must provide documentation supporting the claim, including:

• The order number and plugin name and version.
• The Zen Cart and PHP versions in use.
• A description of the expected behavior and actual behavior.
• Steps needed to reproduce the problem.
• Relevant screenshots, error messages, or logs.

The five-business-day resolution period begins when we receive the complete ticket and supporting documentation needed to investigate the defect. Business days are Monday through Friday, excluding U.S. federal holidays.

You must reasonably cooperate with investigation and testing of a proposed solution. A refund is not available when a usable solution has been provided or a patch or new release resolving the defect has been made available within that period.

Problems caused by unsupported software versions, incorrect installation, modifications, hosting restrictions, or conflicts outside the plugin itself do not qualify as plugin defects under this policy.

Duplicate purchases

An unintended duplicate purchase of the same plugin will be refunded unless files have been downloaded from both orders. Include both order numbers when requesting a duplicate purchase refund.

Refund processing

Approved refunds are initiated by PRO-Webs within five business days of approval and issued through the original payment method. The time required for the refund to appear in your account varies depending on your bank or payment provider.

Nothing in this policy limits rights that cannot be excluded under applicable law.

Privacy

We use the information provided during checkout and support requests to fulfill orders, provide download access, assist customers, maintain transaction records, and meet applicable obligations.

Payhip and the payment providers involved in your purchase also process information under their own privacy policies.

We do not sell your personal information. Purchase and support information is shared only as needed to operate these services, fulfill obligations, or comply with applicable requirements.

For privacy questions or requests concerning information held by PRO-Webs, contact our support desk. Requests involving information held independently by Payhip or a payment provider may also need to be directed to that provider.

Business and contact information

PRO-Webs, Inc.

63 Merganser Way

Woodbine, GA 31569

Website: https://pro-webs.net/

Support: https://prowebsinc.zohodesk.com/

Phone: 330-871-4357

Changes to these policies

We may update these policies as our products and store practices change. The effective date appears at the top of this page. Changes do not remove rights already granted under a software license or commitments made for an existing purchase.